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Solarwinds Internet Helpdesk Free Isn T Actually A Helpdesk Nonetheless It Offers You The User The Power To Conduct A Helpdesk Unli Web Help Help Desk Help
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It s so great our other non it support departments have begun using web help desk to keep them on track and on time.
Web help desk solarwinds. Server application monitor. Centralize automate and streamline your help desk management tasks. View tickets by category and status. Saas based infrastructure and application performance monitoring tracing and custom metrics for hybrid and cloud custom applications.
Configure sso in web help desk using active directory federation services ad fs to enable users who log in to the microsoft exchange server to be automatically logged in to web help desk. When you click a pie slice or horizontal bar web help desk displays all associated tickets. For example when you click the open pie slice web help desk displays all open tickets opened within the last 30 days with an open status. Almost all the time requests would get lost in the clutter.
Web help desk refreshes the ticket chart widget every 60 seconds. Now we can see an exact number of open tickets at any given time. The default on windows server 2008 r2 is ad fs 1 0 which does not support saml 2 0. Service desk is a winner in two categories.
The widget title reflects the selected category and category value. Prior to using of solarwinds web help desk we would only use email to receive support requests. If you are using windows server 2008 r2 you must upgrade to ad fs 2 0. It asset management and it service management itsm products.
Simplify ticketing management with solarwinds web help desk free edition.
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