Web Help Desk Demo

Admin to login as a service requester.

Web help desk demo. Web help desk is an improvement in every feature when compared to our previous system including alerts notifications enforcement of slas detailed emails to techs and we love the pop up notifications based on the report type selected by clients. It s so great our other non it support departments have begun using web help desk to keep them on track and on time. However if your organization is seeking a more comprehensive solution solarwinds web help desk whd provides a full suite of services designed to elevate your help desk operations to the. Please feel free to chat with one of our sales representatives if you have any questions.

Web help desk is available for a free fully functional trial for 14 days. Prior to using of solarwinds web help desk we would only use email to receive support requests. Web help desk it ticketing system free version is ideal for smaller companies looking to take care of the fundamentals of service ticket management. A simple but powerful interface for your help desk staff to.

Link incident tickets to a single problem for better organization associate problem tickets with it assets and track the history of asset service requests. Keep track of tasks including ticket assignment routing and escalation. Web help desk is surprisingly affordable incredibly easy to use it help desk software with web based ticketing change management it asset management knowledge base and more. Search and browse the knowledgebase view status notifications.

How can i provide better customer support. 1 510 279 2251 outside usa canada fax. Web help desk centralizes and automates ticketing management tasks so you can better support your customers. Inbound emails need no special attention.

Almost all the time requests would get lost in the clutter. Find out more about whd product features install and user guides release notes and more in this knowledgebase. Learn more online demo. Upon downloading the evaluation software you will be provided with access to a host of information made available in the solarwinds success center which will help you get up and running with the product.

Eliminate the disconnect between service desk email requests and your ticket tracking all service submissions and requests captured within the web help desk can be updated by e mail to add notes change status attach files and even reassign to another technician. Web help desk whd provides you with affordable help desk ticketing and asset management. Welcome to the web help desk online demo. Organize and prioritize tickets.

1 877 943 0008 usa canada toll. 1 510 405 9223 to login as a technician agent. A place for your customers to interact with your help desk. Web help desk supports imap pop and exchange protocols for inbound e mail retrieval.